Importance of Personalized Service Case Study

The Importance of Personalized Service: Not Just Being Another Number

“For years we had worked with another service provider but as they grew bigger, they began to make us feel as if they didn’t need our business anymore because we weren’t their biggest customer,” said the Vice President of IT. “After 9/11, they had a lot of demand, and we didn’t feel like we were being treated very well. We became just another customer to them. It was time to find a new service provider that not only understood the unique operations and risks behind this significant transition, but would also be a valued partner…”

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