Though the CAPS’ data center in Shelton employs a highly redundant design and advanced automated monitoring technology, our skilled human resources are essential to our extraordinary service delivery record. Let us look at the role people play in powering our facility.

Proper levels of power, temperature, humidity, security, and fire protection are all key to data center operations. Of these factors, a constant source of sufficient electrical power is the most critical requirement for successful operations. If there is an interruption in the flow of adequate electrical power, data centers immediately stop functioning.

Data center design includes several critical infrastructure components to deliver the power needed to assure operations. These include automatic transfer switches, redundant Uninterruptible Power Supply (UPS) systems, and redundant generator systems.

In addition to these critical infrastructure systems, skilled human resources are vitally important. On-site professionals monitor infrastructure systems, oversee ongoing maintenance, and plan and implement new client installations.

At our data center in Shelton, we are fortunate that Charley (not his real name) is a key part of our team. An electrical contractor whose company did the electrical work for major hospitals and office buildings around the state, he is a licensed E1 Master electrician who applies his extensive experience to make sure our data center is always up and running.

People Provide Additional Protection

Let us look at the kinds of things Charley does. Most days he gets to the data center early to inspect the various systems. A variety of automated tools monitor all critical infrastructure systems continuously, sending real-time alerts issued whenever a threshold has been exceeded. Still, it is important for human oversight to provide an additional level of protection.

On a given day Charley may check the Computer Room Air Conditioning (CRAC) systems for alerts or signs of a leak. He may inspect the Voice and Data (VDR) Room, the UPS room, or check the Diesel Generator systems. He also walks through the data center and checks Power Distribution Units (PDUs) in client cabinets to gauge current flows and determine if any equipment is reporting an alarm.

On a regular basis Charley uses a voltmeter, a thermal sensor, and other tools to inspect the electric panels and PDUs in the data center. Elevated temperatures detected at the various connection points may indicate an electrical component is degrading and a technician should replace it.

If an infrastructure system requires maintenance, Charley would oversee the work performed by any of the skilled technicians that support our systems. His experience is often an immense help when dealing with subcontractors. In many cases he has known these people for a long time and can help get a particular problem resolved quickly and cost-effectively.

When a new colocation client is about to move in, Charley once again has a role to play. Each client has unique power requirements. Do they require 20-amp or 30-amp service? Would they like A/B power or is a single power circuit sufficient? Is a special connector required for a client’s systems? Having a licensed electrician who can provide professional guidance and complete any required wiring is invaluable.

Decades Without a Power Outage

Connecticut is known as “The Land of Steady Habits.” This may be due to the traits associated with our Puritan forebearers. People in our state are known for being industrious and doing things the right way. Though some might say that ongoing surveillance of our data center by humans is overkill, given all the automated monitoring tools we deploy, there is no dispute about the results achieved by Charley and the rest of our team. Our data center in Shelton has not experienced an unscheduled power outage in over 20 years.